What doesn’t work:
- Pressure
- Rationalizing
- Punishment
What works:
- Slow things down
- Keep the calm
- Listen to understand
- Use connection and understanding to build a solution
“the paradox of power”—namely, the harder we push the more likely we are to be met with resistance.
“Put simply, reasoning doesn’t work because people aren’t primarily reason-driven. And pressure doesn’t work because feeling like your back is up against a wall only increases emotional arousal.“